1.1 Bookings made through our website, and our and your rights and obligations in relation to such bookings, are governed by these terms and conditions.
1.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.
1.3 This document does not affect any statutory rights you may have as a consumer.
2.1 In these terms and conditions:
(a) “we” means Polish Film Limited (and “us and “our” should be construed accordingly);
(b) “you” means our customer or prospective customer under these terms and conditions (and “your” should be construed accordingly);
(c) “booking” means a booking in respect of an Event, which may be made by you under these terms and conditions; and
(d) “force majeure event” means an event that is, or a series of related events that are, beyond our reasonable control.
(e) “Event” means an entertainment event (including but not limited to film screenings) to be held at a Venue in respect of which we have the right to sell you Tickets;
(f) “Venue” means any facilities or locations of any nature where the Event is being held;
(g) “Tickets” means tickets or other types of evidence (including printed PDF, electronic tickets) for an Event sold by us to you;
Tickets and order process
3.1 The advertising of bookings on our website constitutes an “invitation to treat” rather than a contractual offer.
3.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.
3.3 Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase any any queries relating to them should be raised with us prior to purchase, as purchase of Tickets constitutes acceptance of these Terms and Conditions. A valid Ticket must be produced to get into an applicable Event.
3.4 To make a booking through our website, the following steps must be taken: you choose the relevant Event, select the number of tickets required and click “book now” in relation to the relevant Event; you may book as a guest by completing all the relevant details in payment window which is powered by our payment service provider called “Line Up”; if you are an existing Line-Up customer, you also have the option entering your login details;
3.5 You will have the opportunity to identify and correct input errors prior to confirming your order. Once you have clicked “confirm and buy now” your order has been completed. Our payment service provider handles the payment transaction through “Stripe”. Line Up will send you a booking confirmation email acknowledgement which will have the Ticket (in PDF format) attached (at which point your order will become a binding contract).
3.6 It is your responsibility to check your Tickets as if you have made a mistake it cannot always be rectified after purchase. Please check your Tickets carefully and contact us immediately if there is a mistake
3.7 We will not be responsible for any Ticket that is lost, stolen or destroyed.
4.1 Our prices are quoted on our website.
4.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
4.3 All amounts stated in these terms and conditions or on our website are stated inclusive of VAT.
5.1 You must pay the applicable prices for your bookings during the checkout procedure.
5.2 Payments may be made by any of the permitted methods specified on our website from time to time.
Variation of booking
6.1 If you would like to change your booking in any way, you should contact us to discuss your requested changes. We reserve the right to accept or reject any changes you may request.
6.2 We may change the time and date and/or location of an Event that is the subject of a booking by giving to you written notice of the change at least 14 days before the Event is due to begin. If we notify you of a change to a booking under this Section 6.2, you shall have a right to cancel the booking and receive a full refund of the price paid in respect of the booking, providing that your notice of cancellation must be received by us within 7 days following the date of issue of our notification of the change. If your notice of cancellation is received after the end of that period, you will not be entitled to a refund under this Section 6.2.
Cancellation of bookings by us
7.1 Other than due to force majeure, we may cancel a contract under these terms and conditions at least 14 days before the Event in respect of which the contract was made begins.
7.2 We will give you written notice of any contract cancellation under this Section 7.
7.3 If we cancel a contract under these terms and conditions in accordance with this Section 7, you will be entitled to a full refund of the price paid under that contract.
Cancellation of bookings by you
8.1 Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled as set out above.
8.2 In the event that you are no longer able to attend the Event, you may transfer a Ticket to another individual for their personal use. In the event that you transfer a Ticket to another individual, such individual should be made aware of these terms and conditions and any other terms and conditions specific to the Event.
8.3 These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice Consumer Direct (http://www.consumerdirect.gov.uk/) of the Department for Business Innovation and Skills.
Conditions of admission
9.1 The management of the Venue reserves the right to refuse Ticket holders admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.
9.2 The management of the Venue also reserves the right to request Ticket holders to leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:
(a) has behaved in the Venue in a manner which in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or
(b) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
(c) fails, when required, to produce proof of identity or age.
9.3 You must comply with instructions and directions given by Venue staff and stewards.
9.4 No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.
9.5 The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. Any recordings made of an Event in breach of these conditions shall belong to us. We will not be liable for any loss, theft or damage to confiscated items.
9.6 By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. We may use such footage/images without any payment on our website or social media sites for promotional purposes.
9.7 Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event. If Ticket holders have any special requirements or concerns about any special effects/lighting/flashing that may be featured at an Event, prior notice should be provided when ordering Tickets.
Warranties and representations
10.1 You warrant and represent to us that:
(a) you are legally capable of entering into binding contracts;
(b) you have full authority, power and capacity to agree to these terms and conditions; and
(c) all the information that you provide to us in connection with your order is true, accurate, complete, current and non-misleading.
10.2 We warrant to you that any services we may supply to you under these terms and conditions or in connection with a booking will be supplied with reasonable care and skill.
10.3 All of our warranties and representations relating to bookings are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 11.1, all other warranties and representations are expressly excluded.
Limitations and exclusions of liability
11.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law,
and any statutory rights you may have as a consumer will not be excluded or limited by these terms and conditions, except to the extent permitted by law.
11.2 The limitations and exclusions of liability set out in this Section 11 and elsewhere in these terms and conditions:
(a) are subject to Section 11.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
11.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
11.4 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. Liability for the cancellation or rescheduling of an Event will be limited to the refund set out in clauses 6 and 7.
11.5 Neither we nor the Venue will be responsible for any loss, theft or damage of your personal belongings, other than caused as a result of our negligence or that of the Venue or other breach of statutory duty.
11.6 Our aggregate liability to you in respect of a contract under these terms and conditions shall not exceed the greater of the total amount paid and payable to us under that contract.
12.1 If a force majeure event gives rise to a failure or delay in us performing any obligation under these terms and conditions, that obligation will be suspended for the duration of the force majeure event.
12.2 If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us performing any obligation under these terms and conditions, we shall:
(a) promptly notify you; and
(b) inform you of the period for which it is estimated that such failure or delay will continue.
12.3 If the performance of our obligations under these terms and conditions is affected by a force majeure event, we shall take reasonable steps to mitigate the effects of the force majeure event.
12.4 Where an Event is cancelled due to circumstances of force majeure, you will be entitled to a refund of the Ticket price paid.
13.1 We may revise these terms and conditions from time to time by publishing a new version on our website.
13.2 A revision of these terms and conditions will apply to contracts entered into at any
time following the time of the revision, but will not affect contracts made before the time of the revision.
14.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions providing that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.
14.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
15.1 No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.
15.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.
16.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
16.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Third party rights
17.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
17.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.
18.1 Subject to Section 11.1, these terms and conditions, together with any other policies and/or terms and conditions found on our website, shall constitute the entire agreement between you and us in relation to bookings made through our website, and shall supersede all previous agreements between you and us in relation to such bookings.
Law and jurisdiction
19.1 These terms and conditions shall be governed by and construed in accordance with English law.
19.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
Statutory and regulatory disclosures
20.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.
20.2 These terms and conditions are available in the English language only.
21.1 This website is owned and operated by Polish Film Limited .
21.2 We are registered in England and Wales under registration number 10862174, and our registered office is at 12 London Road, Morden, London, SM4 5BQ.
21.4 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by email, using the email: email@example.com